Never Never Say These Things…
“Don’t go around saying the world owes you a living. The world owes you nothing. It was here first”
Too often, unfortunately when service providers, managers and staff fail to manage in a pro-active way, and things fail or do not go the way they expected, they come up with excuses.
What are differences between reasons and excuses?
The measurement for success in business today is performance. Whether you are a pleasant person, honest or related to the boss or is not, is irrelevant if you are not contributing to the business’s performance in a positive way. Too often we hear about employees being unfairly treated when a business folds or lays off staff, however perhaps rather than blaming ‘someone else’ whether it is the owner, managers, the market or customers the employees could have taken effective action that may have prevented the current situation.
I call this ‘discretionary effort’; the difference in the level of effort one is capable of bringing to an activity or a task, and the effort required only to get by or make do. In other words “going the extra mile”…
Here is a list of phrases to avoid which are excuses, not reasons:
“They didn’t get back to me” – so you did not follow up?
“I thought someone else was taking care of it” – so you don’t take responsibility in your job”?
“No one ever told me” – so you don’t communicate with those around you?
“I didn’t have time” – did you have time to talk around the water cooler or photocopier?
“I didn’t think to ask about that” – so you don’t think about your job?
If there are roadblocks in the business whose job is it to remove them?
Yours or ‘someone else’s?
Sometimes in business , there are too many people talking about their rights (what they think they are entitled to) rather than their responsibilities (taking initiative and being pro-active).
Good business owners and managers love employees who remove road blocks and are positive and pro-active.
My observations over 30 years in business is that if you use excuses like those above then you are the road block! Everybody learns from experience and learning is a ‘state of mind’ – so don’t be a roadblock…