Hints for Managers

Rewriting history

Lessons from the Great Train Robbery

It’s that time of the year again..

What is a KPI?

What is a SWOT?

Is a code of conduct important?

Does your organisation suffer from Komodo Dragon Syndrome?

The power of vision

How NOT to celebrate Christmas?

Always manage your emotions

Never, never, never give in

How do distruptive employees affect your work?

Is Marriage Like Running a Business?

Visualising your goals is powerful

Customer service

Never never say these things

Managing customer complaints

Customer service – how much do you care?

Being late – is it good business etiquette?

What is your story?