Before you move forward take a look back……..

‘’We do not learn from experience, we learn from reflecting on experience’’

John Dewey – philosopher, psychologist, and educational reformer

Each December instead of releasing my monthly blog on 21st of the month, I release it early in the month giving readers time to reflect before the Christmas ‘rush’. As it is coming up to the traditional Christmas and New Year holiday period in Australia where employees head off for holidays, it is a good time for managers and business owners to reflect on the previous year.

While it is normally considered a good time to plan for the year ahead, by setting goals and targets ready for the resumption of work after the holiday period, being well-rested, with batteries recharged ready for the challenge of the new year, it is also a good time to “look back”, that is to reflect on the previous year.

Is looking back bad?

No.

If you are not reviewing the previous 12 months you often lose perspective on what has been achieved and what has not worked out as planned. Here are three questions you should ask yourself and your team in looking back over the previous year.

  1. WHAT did we do well last year and WHY?

While it is important to recognise and celebrate wins, it is just as important to ask the questions

–  ‘How did we have these wins?’

– ‘What were the actions that we as a team took to get this great result?’

Note the reasons down, share these with the team and have a goal to continue this strategy.

  1. WHAT did we do badly this year and WHY?

Sadly, many of us blame others, and make excuses as to why things fail. It’s time to put our egos aside and be honest as to the causes of the failures.

– Where did we fail?’

– ‘Where did we not strive hard enough?

– ‘Where did we not act like a team?

– ‘When was the customer not put ahead of ourselves?

– ‘What happened and what did YOU do to contribute to that result?

Make a note of the answers to the above questions and ensure that we do not do that again. After all, as managers we are accountable!

  1. WHAT goals did we set this time last year that we did not achieve and WHY?

As Albert Einstein said, “Insanity is doing the same thing repeatedly and expecting different results”, so establishing the same goals and associated actions as last year will most likely give you the same result.

– ‘Why did we set them?

– ‘Why didn’t we achieve them?’

‘- Did these goals really matter?

– ‘Is it different this time?’

Discuss with your team as to whether the goals are still a priority, and should they be the same goals again for this year?

Having answered these questions, honestly and openly you and your team are ready to set goals and plans for the next calendar year.

Does your team have the skills, capabilities, work ethic and behavioural characteristics to be a ‘winning’ team for next year?

To my blog readers, best wishes for Christmas and 2019

New Year’s Resolutions for 2018 for you and our business…..

“We adopted a strategy that required our being smart and not too smart at that, only a very few times. Indeed, we now settle for one good idea a year”

Warren Buffett – business magnate, investor, and philanthropist.

It’s the new year and the festive season is over.

The start of the calendar year is a time for reflection, recharging your batteries and planing for the year ahead.

Was 2017 a challenging year for you?

Did you achieve your professional or business goals?

If not, why not?

Many of us make long lists of New Year’s resolutions that are unfortunately never fulfilled. Maybe we had too many resolutions, or they were too difficult or we were just plain lazy. One study found that less than 10% of New Year’s resolutions are never completed or considered successful.

However, as business owners or managers we are obliged do better and are expected to do better!

For example, as a manager or business owner, you will probably have a couple of new year’s resolutions about being more productive, expanding or improving your business.

Are they the right goals?

Will they make a REAL difference and become habits and a mindset so that you succeed now, and not just for the next 365 days?

As Warren Buffet suggests in the quote above, making a few significant right decisions will make a real difference. With New Year’s resolutions, set the right resolutions, limit the number and keep them simple – the KISS principle: keep it simple stupid. Using this principle, they are more likely to be effective and result in changing your habits.

Here are three resolutions you could consider for 2018 with three aims of being positive and habit forming, changing your mindset and having a positive impact on you, your business and your team.

Resolution 1: Ask More Questions

How often do you meet people and find they rarely ask questions?

Asking questions is not a sign of weakness. Questions are a tool to drastically improve your knowledge, resources, and even your network. Put your ego aside and ask questions. You will be surprised at what you will learn. I recently attended a training course and met some new professional consultants. By asking questions I found some surprising links with people we knew and experiences they had that could be useful in the future.

Asking questions is one of the most valuable skills a manager can have, whether it’s asking for advice, asking for feedback, or simply asking for help. It also demonstrates empathy and builds understanding. Great leaders do not have all the answers, however they usually ask the right questions.

Resolution 2: Work On My Business, Not Just In It

Most businesses start with a technician wanting to work for themselves because they have technical skills. (refer to blog on The E-Myth ) However, as the business grows there is a tendency to work on the activities you know and enjoy doing, that is working in the business not on the business.

To build a successful team or business, you need to learn how to create an entity that can exist without you. Leading rather than doing. Simply working harder, or working longer hours is unlikely to improve your business as significantly as required or desired. Whilst you may know your business better than anyone else, or are the most efficient person in the business, the time you spend doing jobs that other people could be doing is time not spent running and improving your business.

I learnt this the hard way in my former logistics business. I was spending too much time calculating the productivity of the different sections of the business by employee and customer – working in the business. It dawned on me that someone else could prepare the productivity reports for me. With the completed reports, I could then concentrate on the areas that needed action plus of course highlight and praise good performance – working on the business.

So, force yourself to look at your organisation objectively and determine what needs to occur so you can achieve your goals.

Resolution 3: Do more Networking

Networking is one of the most valuable tools you can have in your manager’s tool box. Knowing the right person provides opportunities to grow your business, from new markets or products to finding yourself a mentor.  Those managers or business owners who surround themselves with a diverse, dynamic, long standing and large network increase their likelihood of success.

I was able to successfully find a prospective buyer for our logistics business through a networking contact (Networking) that went back over 25 years. However, networking needs to be approached with the mindset of maintaining a relationship and helping others. You are likely to have contacts, skills and experience that can assist others and in turn, they are more likely to help you. Remember, people do not like being used.

You are far more likely to develop relationships when you are not selling or asking for something. Networks are support systems. You are more likely to gain assistance through your network when you require assistance.

So, force yourself to make phone calls, catch up for coffee or join an organisation, whether professional or a service club. You will be surprised how rewarding it will be.

It’s not long to the New Year…………

Have you started thinking about your New Year’s resolutions?

Will these New Year’s resolutions meet the KISS principle?

Will they be habit forming, change your mindset and have a positive impact on your team or business?

………….and finally good planning and action for the coming year.

Christmas………..its that time of year again

Xmas“The thing about Christmas is that it almost doesn’t matter what mood you’re in or what kind of year you’ve had – it’s a fresh start”

Kelly Clarkson – American song writer and philanthropist

As business owners and managers, the Christmas period can be either a period of joy and celebration or a disaster.

Every year we hear stories of work Christmas parties that go wrong…..drunkenness, inappropriate and embarrassing behaviour, work accidents and the like. Often management or the organisation is blamed for the outcomes. It all the more disappointing when it is traditionally a period of cheer and goodwill. In Australia it is also the start of the summer holiday period so generally everybody is in good spirits.

The Christmas party provides a great opportunity to build on the season of goodwill and to say thank you. Any manager who does not take this opportunity has failed as both a leader and a manager.

I can remember a Christmas Party where the staff looked forward to the event, bringing their families including children and grandchildren to enjoy the jumping castle, rides, ice cream and soft drinks. The free raffles were always fun until the business owner’s numbered ticket was picked from the barrel. He promptly walked up and collected his prize. His managers were horrified and embarrassed because it displayed a lack of self-awareness and leadership. They also witnessed the negative reaction from the staff and their families. A better option would have been to say “draw the raffle again” – putting your staff and families first and showing that you are a leader.

Another example was related to me by a friend. At their staff Christmas party, the CEO came down and had her meal, chatted briefly to her general managers before disappearing back to her office. All without thanking staff for their efforts or wishing them all the best for the Festive Season. This was left to her deputy. This total lack of leadership was noted by the staff attending. If you do not show respect to your staff it will not be reciprocated. A quiet and sincere speech of less than a minute would have given quite a different outcome.

So what should you as a manager do for your staff at Christmas?

Celebrations aside, the traditional period of goodwill is an excellent opportunity as a manager to ‘rise to the occasion’ and display leadership. Talk to all your staff and their families. Display graciousness and sincerity about your staff’s efforts. Wish them the best and paint hope and opportunity for the future. It is a time for renewal and evaluation so take advantage of this great opportunity………..

And to all the readers of this post, thank you for reading my posts and I wish you and your families the compliments of the Season and best wishes for the New Year.

Note: this blog is out early for Christmas as 21st December is probably too late for most subscribers